Terms and Conditions

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Article 1: Applicability

These conditions apply to all contracts and offers of purchase, sale or services with PBMonline.be - van Riet NV, hereafter referred to as "supplier".

Any deviation must be confirmed in writing and is only valid for the relevant individual agreement.

The buyer's general terms and conditions are not accepted unless they are confirmed in writing by the supplier.

Article 2: Information, Offers and agreements

The supplier pays the utmost attention when placing information online about the properties of the products This includes the technical description based on data from partners and suppliers with photos of the products. Certain characteristics of a product, such as the color, size, and others, may differ from the photos on delivery, as shown on the website. URLs that are included on the website or other electronic communication portals, which are under the actual control of the supplier, can be clicked on and visited by the customer. All offers are valid for 2 weeks after date of release. Agreements are only accepted by the supplier if a written confirmation is sent or if the supplier executes the agreement.

If there is a difference between an oral and written agreement, the supplier shall prevail the written agreement and it shall only be binding on both parties.

Article 3: Prices

All prices are expressed in euros and are exclusive of VAT, excluding packaging and transport costs and valid until the date of delivery. For orders with a value less than 163 euro, a surcharge of 15 euro will be charged.

The supplier has the right at all times to increase the prices. This can even be done within one and the same delivery or a partial delivery.

When calling contract orders, the supplier has the right to charge an increase in import duties, taxes, exchange rates etc, unless otherwise agreed in writing.

Article 4: Payment

The general payment term is 30 days after the invoice date, unless otherwise agreed in writing.

If you choose to pay in advance you will receive a discount of 1,5%. This will be settled with your order.

With a payment term of 60 days, the agreed prices are increased by 1,5%. With regard to certain payment terms, further conditions apply to any additional costs or discounts. This is clearly communicated to the customer. Every purchase and sale agreement is entered into under the suspensive condition that the buyer is sufficiently creditworthy.

The sold goods remain the property of the supplier until full payment has been made. The supplier has the right, if the customer fails to fulfill his payment obligations, to suspend the deliveries and / or services, even if a fixed delivery time has been agreed.

If the payment term is exceeded, the customer owes an interest of 1% per month as well as the extrajudicial costs that cause the late payment. The customer is not entitled to suspend payment in full or in part on the basis of complaints.

If a payment method with a credit card (independently or via PayPal) is chosen then the conditions of the relevant card issuer apply. The supplier is not a party in the relationship between the Buyer and the card issuer.

If you exceed the payment term, your account will not be able to enter new orders until the outstanding invoices have been settled.

Article 5: Delivery period - Force majeure

In the case of late delivery, the customer does not have the right to cancel an order, nor to demand compensation.

In case of temporary or definite unavailability of certain goods, the supplier reserves the right to dissolve the order and possibly propose a full alternative.

Force majeure includes, among other things: all involuntary business failures or obstacles, such as fire, natural disasters, obstacles by third parties, full or partial strikes and further general all circumstances, events, causes and consequences that fall outside the control and control of the supplier. In case of partial or complete force majeure, the customer is not entitled to dissolve the agreement and can not claim any compensation.

Article 6: Identity theft and credit card fraud

To ensure the security of your online transactions, the supplier works with recognized payment partners and credit card issuers. The online payment is carried out via a closed security system, with which your bank details are always encrypted when sending over the internet (SSL). Loss or theft of your identity or credit card data is thus reduced to a minimum.

The supplier will keep your identity and transaction data in a secure and encrypted database environment for a period of one (1) year. The supplier believes he has taken all possible and relevant precautions and acts as a normal, forward-looking and careful online intermediary. Any identity theft or financial theft can therefore not be invoked against the supplier.

Article 7: Defects, complaints and liability

The responsibility of the supplier ends when the goods and / or services are accepted.

Any complaints regarding visible and / or invisible defects must be submitted in writing within 8 days after delivery.

Only after written consultation and approval from the supplier can returns be accepted. If the customer can be declared in default, the necessary costs will be charged for this.

Complaints about invoices must be submitted in writing within the 8 days. The supplier is only liable for the damage suffered by the customer, which is the direct and exclusive consequence of a supplier attributable failure, on the understanding that for compensation only the damage, against which the supplier is insured, or reasonably, given the industry practices, should have been insured.

The supplier can never be liable for consequential damage and indirect trading loss, stagnation damage, loss of orders, loss of profit, etc.

Article 8: Intellectual property

All intellectual property rights and derived rights are retained at the supplier. These intellectual property rights include copyright, trademark, drawing and design rights and / or other (intellectual property) rights, including whether or not patentable technical and / or commercial know-how, methods and concepts.

The customer is prohibited from making use of and / or making changes to the intellectual property rights as described in this article, unless agreed in writing with the supplier.

Article 9: Personalizing goods

The supplier does not guarantee properties such as shelf life, adhesion, gloss, abrasion resistance, cut resistance.

The supplier can not be held liable for releasing, sticking, changing gloss and color, nor for damaging the material received by it to the client and the material and / or products to be printed or processed by it. The supplier will execute the agreements with the most care, but can not be held liable for any adhesion problems in the long run. Personalized goods are never taken back.

Article 10: Processing personal data

The information you provide is necessary for processing and completing orders, and preparing the bills and guarantee contracts. If these details are missing, the order will inevitably be canceled. Entering incorrect or false information is considered a violation of the current General Terms and Conditions. The personal data of the customer will only be processed in accordance with the applicable privacy statement, which can be consulted via the website of the supplier.

Article 11: Disputes

Only Belgian law applies to all offers, agreements and services.

The applicability of the Vienna Sales Convention is explicitly excluded. All disputes will be submitted to the competent territorial court, ie the Courts of Turnhout, unless a mandatory legal provision explicitly designates another judge as competent.